Help with Ni No Kuni Order

 by user_87663 » Fri Jun 29, 2012 8:17 pm

I recently ordered Ni No Kuni Wizard's Edition. The weird thing is that I was never asked for my email during the process. Now there is no way I can an update or confirmation on my order. Is there anyway I can get my order attached to my email? I mean I have the order number and everything.

Re: Help with Ni No Kuni Order

 by Pash Master » Sat Jun 30, 2012 1:45 am

user_87663 wrote:I recently ordered Ni No Kuni Wizard's Edition. The weird thing is that I was never asked for my email during the process. Now there is no way I can an update or confirmation on my order. Is there anyway I can get my order attached to my email? I mean I have the order number and everything.

I believe you can look up the status of your order here: https://store.namcobandaigames.com/DRHM ... S&Env=BASE

If that doesn't work, you should contact Customer Support http://www.namcobandaigames.com/support

Re: Help with Ni No Kuni Order

 by user_88072 » Sat Jun 30, 2012 3:00 am

I also ordered but want to cancel seeing as how my bank already took the amount out of my account for some reason. Anyone know how to do this

Re: Help with Ni No Kuni Order

 by Pash Master » Sat Jun 30, 2012 3:56 am

user_88072 wrote:I also ordered but want to cancel seeing as how my bank already took the amount out of my account for some reason. Anyone know how to do this

If you want to cancel your order you can do it here: https://store.namcobandaigames.com/stor ... #contactcs

Although its weird you were charged now because it says on the store's FAQ that you won't be charged until shipping, even for pre orders. Either way, a message to Namco via the link above should help you clear things up and cancel the order as well if you need to.


Hope this helps

Re: Help with Ni No Kuni Order

 by user_88072 » Sat Jun 30, 2012 11:45 am

If you want to cancel your order you can do it here: https://store.namcobandaigames.com/stor ... #contactcs

Although its weird you were charged now because it says on the store's FAQ that you won't be charged until shipping, even for pre orders. Either way, a message to Namco via the link above should help you clear things up and cancel the order as well if you need to.


Hope this helps

yeah, i don't know why they took the amount out. It's an authorization hold so it has an expiration date and when it expires, the funds will return to my account. I want to cancel because i can't afford it right now and saw that i wasn't supposed to be charged until the item ships but yet namco took out the amount it costed through an authorization hold. I am currently trying to get into contact with them. Does anyone know if they have a phone number i can try and reach them to

Re: Help with Ni No Kuni Order

 by Pash Master » Sat Jun 30, 2012 11:50 am

user_88072 wrote:yeah, i don't know why they took the amount out. It's an authorization hold so it has an expiration date and when it expires, the funds will return to my account. I want to cancel because i can't afford it right now and saw that i wasn't supposed to be charged until the item ships but yet namco took out the amount it costed through an authorization hold. I am currently trying to get into contact with them. Does anyone know if they have a phone number i can try and reach them to

I don't think they have any phone lines for support unfortunately, so the only way to get in touch is by email. In case the email format in the link above isn't working, their email address is: support (a) namcobandaigames.com (the (a) of course being the at symbol)

Re: Help with Ni No Kuni Order

 by user_88072 » Sat Jun 30, 2012 11:53 am

Pash Master wrote:

user_88072 wrote:yeah, i don't know why they took the amount out. It's an authorization hold so it has an expiration date and when it expires, the funds will return to my account. I want to cancel because i can't afford it right now and saw that i wasn't supposed to be charged until the item ships but yet namco took out the amount it costed through an authorization hold. I am currently trying to get into contact with them. Does anyone know if they have a phone number i can try and reach them to

I don't think they have any phone lines for support unfortunately, so the only way to get in touch is by email. In case the email format in the link above isn't working, their email address is: support (a) namcobandaigames.com (the (a) of course being the at symbol)

ah i see, well i sent two emails requesting cancellation of the order this morning before i left for work and have yet to get a response, so i sent another one a few minutes ago. Hope they repsond to it soon, if not, I will see what happens with the authorization hold and if the funds are returned to my account

Re: Help with Ni No Kuni Order

 by Pash Master » Sat Jun 30, 2012 12:11 pm

user_88072 wrote:ah i see, well i sent two emails requesting cancellation of the order this morning before i left for work and have yet to get a response, so i sent another one a few minutes ago. Hope they repsond to it soon, if not, I will see what happens with the authorization hold and if the funds are returned to my account

Well it doesn't hurt to send two emails. Better safe than sorry. It is a Saturday right now though, so you probably won't get a message until late Monday. You should get an email from someone by then.

Re: Help with Ni No Kuni Order

 by user_88072 » Sat Jun 30, 2012 12:14 pm

Pash Master wrote:

user_88072 wrote:ah i see, well i sent two emails requesting cancellation of the order this morning before i left for work and have yet to get a response, so i sent another one a few minutes ago. Hope they repsond to it soon, if not, I will see what happens with the authorization hold and if the funds are returned to my account

It doesn't hurt to send two emails. Better safe than sorry. It is a Saturday right now though, so you probably won't get a message until late Monday. You should get an email from someone by then.

ah ok, i kind of figured what with it being the weekend and all

Re: Help with Ni No Kuni Order

 by KyonSmith » Fri Aug 03, 2012 4:22 pm

Just curious...did anyone order this and "NOT" get their money taken out?

I know that going through PayPal can take out the money depending on the company...I don't like the fact that people are cancelling their preorders.

This was supposed to be a fun time for people to lock into the order so the perks could get better.