Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114547 » Wed Jan 23, 2013 7:24 pm

Per the email I just received:
"Digital River is very sorry for the problems you had ordering NAMCO BANDAI's Ni no Kuni: Wrath of the White Witch™ - Wizard's Edition. Regretfully, we must inform you that because of an error in our ordering system, the available inventory of Wizard's Edition was oversold by mistake. As a result, we were unable to fulfill your order because it was placed after the stock was depleted. You will receive an official order cancellation notice within 24-48 hours."

Now mind you I have had a payment pending for 2 days now on my bank account. So i'm supposed to believe they took the money and then realized they didnt have the item? Not to mention I canceled my Gamestop pre-order for this so i'm out that as well. What a huge clusterf**k!!

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by pmknpie » Wed Jan 23, 2013 7:27 pm

I just received that email too. I'm probably not even gonna bother buying the regular edition anymore.

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by BlasterMan » Wed Jan 23, 2013 7:27 pm

I got the cancellation email as well. My card has already been charged. I'm going to watch it closely to ensure that the charges are reversed. They gave me a coupon code for $20 off "anything" on their store.

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114154 » Wed Jan 23, 2013 7:28 pm

what the ****...after calling twice and having the person tell me that my order is ready and it will be shipped soon, I just receive an email that it has been cancelled...what the **** is going on here...so u authorize my card, my order says its in process...I call twice and u verify its all good. then u cancel it? this is terrible terrible service and I will never be doing business with Namco and Digital River again...

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114824 » Wed Jan 23, 2013 7:28 pm

Just got the cancellation email. What absolute ****ing bull****.

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114154 » Wed Jan 23, 2013 7:32 pm

pmknpie wrote:I just received that email too. I'm probably not even gonna bother buying the regular edition anymore.

me neither...I don't usually buy games day 1 cause they drop In price so fast...guess I will just wait till this one drops to the inevitable $20...thanks Namco...guess u guys have too much money....

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by TadPrime » Wed Jan 23, 2013 7:33 pm

Do we know if bluehornet place that sent the email is really affiliated with Digital River?

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114154 » Wed Jan 23, 2013 7:33 pm

so this is their way of contacting us personally? by sending us generic messages that our orders have been cancelled after lying to us?...sigh...

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114547 » Wed Jan 23, 2013 7:34 pm

Was this their idea of addressing the issue? Just canceling all the orders they screwed up? Well geez thx Digital River for your timely and customer friendly response.....

Re: [Official]Wizard's Edition: ClubNAMCO Digital River Resp

 by user_114334 » Wed Jan 23, 2013 7:41 pm

How is it possible? I placed my order 10 minutes after the pre-order opened up! How would it be sold out within 10 minutes?!?!?!

I've canceled my original order with amazon. Now I lost the amazon preorder bonus and release-date delivery, plus amazon won't ship until 1-3 weeks... Giving me an useless $20 coupon is pointless. Why would I order from here in the next 2 months, if ever?